RETURNS

Products returned within 15 days of delivery, you will be issued a store credit in the form of a gift certificate minus shipping and handling. Due to heightened shipping costs, we are unable to accept international returns.

 

EXCLUSIONS for RETURN: Sale/Promotional offers are FINAL SALE and cannot be returned for a refund.

 

 

CANCELLATION POLICY

Only orders that have not yet shipped can be cancelled. If you received a tracking number via email/sms – you cannot cancel or modify the order, your order has been marked as shipped.

 

CHANGE OF ADDRESS

If you need to change your order because you entered the wrong address you must email us immediately at pexchcosmetics@gmail.com

This can only be done if your order is still processing or unfulfilled. If your order is fulfilled quickly which can happen, we are not able to make modifications to your order after the order is marked as fulfilled.